Terms & Conditions

Effective Date: October 9, 2026

Website: sparkleglowjewel.com

Welcome to Sparkle Glow Jewel. These Terms & Conditions govern your access to and use of our website, sparkleglowjewel.com, and the purchase of jewellery products offered through our online store. By visiting our website, browsing our collections, placing an order, or using any of our services, you agree to comply with these Terms & Conditions.

Please read these terms carefully before using our website. If you do not agree with any part of these terms, please discontinue using our website.

1. About Our Business

Sparkle Glow Jewel is an online jewellery store dedicated to offering customers an attractive shopping experience with a carefully selected range of jewellery products. Our aim is to make it convenient for customers to explore jewellery designs, review product information, and place orders online.

Our business information is provided below:

• Business Name: Sparkle Glow Jewel

• Website: sparkleglowjewel.com

• Email: sparkleglowjewel1@gmail.com

• Phone: 7586808757

• Address: Village: Pollishree, PO: Shahpur, PS: Bharatpur, District: Murshidabad, PIN: 742301, West Bengal, India

• GST Identification Number: 19DNOPR7115D1ZN

Customers may contact us using the information above for product enquiries, order assistance, or other matters relating to our online store.

2. Acceptance of Terms

By accessing or using sparkleglowjewel.com, you confirm that you have read, understood, and agreed to these Terms & Conditions, together with any applicable policies published on our website.

These terms apply to all visitors, customers, users, and individuals accessing our online store. Additional terms may apply to particular services, promotional offers, or products where expressly stated.

We recommend reviewing these terms periodically because they may be updated from time to time. Your continued use of our website after revised terms are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

3. Eligibility to Use Our Website

You must have the legal capacity to enter into a binding agreement under applicable Indian law to place an order through our website.

If you are below the age of majority applicable to your circumstances, you may use the website only with the involvement and supervision of a parent or legal guardian, where permitted by law.

By using our website, you agree to provide accurate information and to use the website only for lawful purposes. You must not use our services in any manner that violates applicable laws, infringes the rights of others, or interferes with the operation of our website.

4. Product Information and Jewellery Descriptions

We make reasonable efforts to display accurate descriptions, photographs, colours, sizes, materials, designs, and other relevant details for our jewellery products.

However, product photographs may appear slightly different depending on your screen settings, lighting conditions, device display, or photographic presentation. Minor variations in colour, appearance, or visual presentation may therefore occur.

Customers should carefully review the available product description, specifications, dimensions, material details, and other information before placing an order.

Where a product is described as gold-plated, silver-plated, artificial, imitation, alloy-based, or made from another specified material, that description should be considered when evaluating the product. We do not represent imitation or plated jewellery as solid gold, genuine precious metal, or natural gemstones unless such characteristics are expressly stated and substantiated in the product listing.

If you require clarification about a product, please contact us before ordering.

5. Product Availability

All products displayed on sparkleglowjewel.com are subject to availability. We make reasonable efforts to maintain accurate stock information, but occasional inventory discrepancies may occur.

A product appearing on our website does not guarantee that it will always be available for purchase.

If an ordered product becomes unavailable after an order is placed, we may contact you to discuss an appropriate solution, such as a refund, cancellation, or another arrangement agreed upon with you.

We reserve the right to discontinue products, update collections, or change product availability at any time, subject to our existing contractual obligations and applicable consumer protection laws.

6. Pricing and Taxes

Product prices will be displayed on the relevant product or checkout page. Prices and applicable charges may change from time to time.

The final amount payable will be shown during checkout or communicated through the applicable order process. Any applicable taxes, delivery charges, discounts, or other fees will be disclosed as required by law.

We take reasonable care to ensure that product prices are displayed correctly. If a genuine pricing or technical error occurs, we will take appropriate steps to resolve the issue and communicate with affected customers before taking action that affects their orders.

We will not use an incorrect price as an automatic justification to disregard an order without considering applicable law and the circumstances of the transaction.

7. Orders and Order Confirmation

When you place an order through our website, you are submitting a request to purchase the selected products.

Please provide accurate information, including your full name, delivery address, phone number, email address, and any other information required to process your order.

After receiving an order, we may send an acknowledgement or confirmation through the contact details you provide. An order acknowledgement does not necessarily guarantee immediate dispatch.

We may need to verify certain order details, stock availability, payment status, or delivery information before processing an order.

If an order cannot be fulfilled, we will inform you and arrange an appropriate resolution, including a refund where applicable.

8. Order Cancellation

Customers should contact us as soon as possible if they wish to request cancellation of an order.

Cancellation may depend on the order's processing stage, dispatch status, product availability, and applicable consumer rights. We will communicate whether cancellation is possible and explain any applicable procedure.

We may cancel an order where there is a legitimate reason, such as confirmed stock unavailability, suspected fraudulent activity, an unresolvable payment issue, or an incorrect listing that materially affects the transaction.

Where we cancel a paid order and no lawful deduction applies, the amount paid will be refunded through an appropriate method. Nothing in this section limits any cancellation or refund rights provided by applicable law.

9. Payments

We may offer payment methods displayed at checkout, which may include prepaid online payments or Cash on Delivery (COD), where available.

Customers must follow the payment instructions provided during checkout and pay the amount due for their orders.

For prepaid orders, processing may depend on successful payment confirmation. For COD orders, customers must pay the applicable amount when the shipment is delivered.

COD availability may depend on the delivery location, courier service, order verification, and other operational conditions disclosed during the ordering process.

We do not request that customers disclose their complete payment card details, banking passwords, or one-time passwords through ordinary email or unsolicited messages.

10. Shipping and Delivery

We aim to process and dispatch orders within the timeframes communicated on our website or during checkout. Actual delivery times may vary depending on the delivery address, courier operations, weather, public holidays, and other circumstances beyond our reasonable control.

Customers are responsible for providing a complete and accurate shipping address and a reachable phone number.

If delivery is delayed, we will make reasonable efforts to assist customers with available shipment information. Delivery estimates are not guaranteed unless expressly stated otherwise.

Additional information about delivery charges, processing periods, shipping areas, and other delivery conditions may be provided in our Shipping Policy.

11. Returns, Refunds, and Exchanges

Our return, refund, and exchange procedures are governed by the Return & Refund Policy published on sparkleglowjewel.com.

Customers should review that policy before placing an order, particularly where product eligibility, return time limits, condition requirements, or exceptions apply.

If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly using our published contact details. Include your order information and relevant photographs or other evidence where reasonably requested.

We will review the issue and provide an appropriate resolution in accordance with our published policy and applicable law.

Nothing in these Terms & Conditions excludes or restricts any mandatory consumer rights.

12. Jewellery Care and Product Use

Jewellery products may require suitable care to maintain their appearance and condition.

Unless specific care instructions are provided, customers should consider keeping jewellery away from harsh chemicals, perfumes, excessive moisture, and abrasive surfaces. Jewellery should be stored carefully to reduce scratches, tangling, discolouration, or other avoidable damage.

The durability and appearance of a product may depend on its materials, plating, frequency of use, storage conditions, and exposure to environmental factors.

Customers should follow any product-specific care instructions provided with their purchase.

Damage resulting from misuse, improper storage, unauthorised modification, or failure to follow reasonable care instructions may affect eligibility under a voluntary return or warranty arrangement, where legally permissible. This does not affect rights relating to defective goods or other protections provided by applicable law.

13. Promotions, Discounts, and Special Offers

We may occasionally offer promotional discounts, seasonal offers, special prices, or other benefits.

Each promotion may have its own eligibility requirements, validity period, product restrictions, or other conditions. These details will be communicated alongside the relevant offer.

Promotional offers cannot be assumed to apply to every product or order unless expressly stated.

We reserve the right to correct promotional errors, withdraw an offer after its stated validity period, or modify future promotions, subject to applicable law and any obligations already incurred toward customers.

14. Customer Responsibilities

By using our website, you agree to:

• Provide true, accurate, and complete information when placing orders.

• Use the website only for lawful and legitimate purposes.

• Avoid fraudulent orders, payment abuse, and intentional misuse of promotional offers.

• Respect the intellectual property rights of our business and other rights holders.

• Avoid attempting to disrupt, damage, or gain unauthorised access to our website or systems.

• Refrain from submitting harmful software, malicious code, or unlawful content through any available website feature.

We may investigate suspected misuse and take proportionate action where appropriate and permitted by law.

15. Intellectual Property Rights

Unless otherwise indicated, the content presented on sparkleglowjewel.com, including our original branding, logos, text, graphics, website design elements, and original promotional materials, may be protected by applicable intellectual property laws.

You may browse our website and use its content for personal, non-commercial shopping purposes.

You must not reproduce, republish, distribute, commercially exploit, or modify protected website content without the necessary permission, except where such use is permitted by law.

Product photographs, brand names, or other materials belonging to third parties remain the property of their respective owners.

16. User Reviews and Communications

If our website allows customers to submit reviews, feedback, photographs, or other content, you are responsible for ensuring that your submissions are lawful, accurate, and respectful of others' rights.

You must not submit misleading reviews, abusive content, confidential information belonging to others, or content that infringes intellectual property rights.

Where permitted by law and disclosed through the relevant submission process, you grant us permission to display and use submitted feedback for purposes connected with operating and improving our store.

We may moderate or remove content that violates our stated rules or applicable law. Any such action will be taken consistently with relevant legal obligations.

17. Privacy and Personal Information

We collect and process personal information as necessary to operate our online store, process orders, coordinate deliveries, respond to enquiries, and provide customer support.

Information may include your name, contact details, shipping address, order history, and transaction-related information.

We may share necessary information with service providers, payment processors, delivery partners, or other authorised parties to fulfil legitimate business and legal requirements.

Our collection, use, storage, and disclosure of personal information are governed by our Privacy Policy and applicable Indian data protection and consumer protection laws.

Customers should review the Privacy Policy to understand their rights and how their information is handled.

18. Third-Party Services and Links

Our website may use third-party applications, payment services, courier tracking tools, or external links.

These services may operate under their own terms, privacy notices, and operating procedures. We do not control every aspect of third-party platforms and cannot guarantee their continuous availability or independent content.

Where appropriate, customers should review the applicable third-party terms before using those services.

This section does not exclude responsibility that cannot lawfully be excluded.

19. Website Availability and Technical Issues

We aim to maintain a reliable shopping experience. However, uninterrupted access to our website cannot always be guaranteed.

Temporary interruptions may occur because of maintenance, software updates, hosting issues, internet disruptions, security incidents, or other technical circumstances.

We may update or modify website features to improve functionality, security, and customer experience.

We will take reasonable steps to address technical problems that affect the ordering process. Customers who encounter difficulties placing an order may contact us for assistance.

20. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses arising from circumstances outside our reasonable control, including certain third-party service interruptions or delivery delays.

We do not exclude or limit liability for fraud, wilful misconduct, death or personal injury where legally applicable, or any other liability that cannot lawfully be excluded or limited.

Nothing in these terms removes statutory consumer protections, remedies for defective products, or rights that customers cannot waive under applicable Indian law.

Any limitation of liability will be interpreted narrowly and only to the extent permitted by law.

21. Indemnity

To the extent permitted by law, you agree to be responsible for losses or reasonable costs directly arising from your unlawful misuse of our website, intentional violation of these terms, or infringement of third-party rights.

This provision does not require you to indemnify us for losses caused by our own unlawful conduct, negligence where liability cannot be excluded, or any matter for which applicable law prohibits such an obligation.

22. Force Majeure

We will not be considered in breach of these terms solely because performance is delayed by events beyond our reasonable control.

Such events may include natural disasters, floods, fires, public emergencies, government restrictions, transport disruptions, strikes, or significant interruptions to essential infrastructure.

We will take reasonable steps to minimise disruption and communicate with affected customers where appropriate.

Any payment, refund, delivery, or other obligation that remains legally enforceable will continue to be handled in accordance with applicable law.

23. Changes to These Terms

We may revise these Terms & Conditions to reflect changes in our business operations, products, website functionality, legal obligations, or customer service procedures.

The latest version will be published on sparkleglowjewel.com with its effective date or last-updated date.

Changes will apply prospectively unless otherwise permitted by law. Where a change materially affects an existing transaction, we will handle the matter in accordance with the applicable agreement and legal requirements.

We encourage customers to review this page periodically.

24. Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India.

Any dispute arising from the use of our website or purchase of our products will be addressed in accordance with applicable Indian law and the jurisdiction of the competent courts or forums.

Nothing in this clause prevents a consumer from approaching a consumer commission or other authority that has jurisdiction under applicable law.

We encourage customers to contact us first so that we may attempt to resolve any concern fairly and promptly.

25. Contact Information

If you have any questions about these Terms & Conditions, our products, an order, or our services, please contact us using the following details:

Business Name: Sparkle Glow Jewel

Website: https://sparkleglowjewel.com

Email: sparkleglowjewel1@gmail.com

Phone: 7586808757

Business Address:

Village: Pollishree
Post Office: Shahpur
Police Station: Bharatpur
District: Murshidabad
PIN Code: 742301
State: West Bengal, India

GST Number: 19DNOPR7115D1ZN

We aim to respond to customer enquiries within a reasonable period and provide appropriate assistance concerning orders, products, and website services.

26. Final Agreement

By continuing to use sparkleglowjewel.com or placing an order through our online store, you acknowledge that you have had the opportunity to review these Terms & Conditions and the other relevant policies published on our website.

These terms should be read together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and other applicable store policies.

If any provision of these terms is held to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

Our goal is to provide customers with a clear, convenient, and trustworthy online jewellery shopping experience. We appreciate your interest in Sparkle Glow Jewel and thank you for visiting our store.

Thank you for choosing Sparkle Glow Jewel.