Shipping policy

Website: sparkleglowjewel.com
Business Name: Sparkle Glow Jewel
Email: sparkleglowjewel1@gmail.com
Phone: 7586808757
Business Address: Village: Pollishree, PO: Shahpur, PS: Bharatpur, District: Murshidabad, PIN: 742301, West Bengal, India
GST Number: 19DNOPR7115D1ZN

Last Updated: October 9, 2026

1. Introduction

Welcome to sparkleglowjewel.com. We are committed to providing our customers with a convenient, reliable, and satisfying online jewellery shopping experience. This Shipping Policy explains how we process, package, dispatch, and deliver orders placed through our website.

We understand that jewellery is often purchased for personal use, celebrations, gifting, and special occasions. Therefore, we aim to handle every order carefully and provide clear information about order processing, estimated delivery timelines, shipping charges, tracking, and delivery-related concerns.

By placing an order on sparkleglowjewel.com, you acknowledge that you have read and understood this Shipping Policy. Please review the information below before completing your purchase.

2. Shipping Coverage

sparkleglowjewel.com primarily serves customers within India. We aim to deliver eligible jewellery products to serviceable locations through available courier partners and logistics providers.

Delivery availability may depend on your PIN code, the courier service network, the product ordered, and other operational factors.

Before placing an order, customers should ensure that their delivery address and PIN code are correct and that the location is serviceable by our delivery partners.

At present, international shipping should not be assumed to be available unless it is specifically offered and confirmed by our customer support team.

3. Order Processing Time

After an order is successfully placed, our team will review the order details and begin the necessary processing and packaging procedures.

Our estimated order processing time is 1–3 business days, subject to product availability, order verification, and operational conditions.

Business days generally exclude Sundays and public holidays. During major sales, festive seasons, promotional campaigns, or periods of unusually high demand, order processing may take longer than usual.

Order processing includes reviewing the order, checking product availability, preparing the jewellery item, verifying shipping information, and packaging it for dispatch.

Please note that order processing time is separate from the shipping and delivery time. The delivery estimate begins after the order has been processed and handed over to the courier partner.

4. Estimated Delivery Time

The estimated delivery period for domestic orders is generally 5–10 business days after dispatch. This is an estimate rather than a guaranteed delivery date.

Actual delivery times may vary depending on the destination, courier availability, transportation conditions, weather, public holidays, and other circumstances beyond our control.

Deliveries to metropolitan areas and major cities may take less time than deliveries to remote locations. Some PIN codes may require additional transportation time.

Customers should consider the estimated processing and delivery periods together when planning purchases for birthdays, weddings, anniversaries, festivals, or other special occasions.

We will make reasonable efforts to support timely delivery, but we cannot guarantee delivery on a particular date unless expressly confirmed in writing.

5. Shipping Charges

Shipping charges, if applicable, will be communicated during checkout or displayed before the customer completes the order.

Shipping fees may depend on the delivery location, order value, product characteristics, courier service, and promotional offers available at the time of purchase.

If free shipping is offered for a particular order or promotion, the applicable conditions will be displayed on the website or communicated to the customer.

Any shipping discount or free-shipping offer will apply only according to the terms specified for that offer.

Customers should review the final order summary before payment to understand the total amount payable, including any applicable shipping charges and taxes.

We reserve the right to revise shipping charges when necessary. Any applicable charges for an order will be presented before the order is confirmed.

6. Order Confirmation

Once your order has been successfully placed, you may receive an order confirmation through the contact information provided during checkout, subject to the availability of our notification systems.

The confirmation may contain your order number, purchased products, delivery address, and other relevant order information.

Please retain your order confirmation for future reference.

If you do not receive an order confirmation, check your email inbox, spam folder, and other message folders. You may also contact our support team at sparkleglowjewel1@gmail.com or 7586808757 for assistance.

An order confirmation indicates that the order details have been received. It does not necessarily mean that the order has already been dispatched.

7. Order Dispatch and Tracking

When a shipment is handed over to a courier partner, tracking information may be provided through email, SMS, WhatsApp, or another available communication channel.

Tracking availability depends on the courier service and the information supplied by the logistics provider.

Customers can use the tracking number or tracking link, where available, to check the shipment's progress.

Please allow some time for tracking information to become active after dispatch. In some cases, the courier system may take 24–48 hours to display the latest shipment status.

If tracking information is unavailable or appears unchanged for an extended period, contact our customer support team with your order number.

We will make reasonable efforts to help customers obtain relevant shipping updates.

8. Accurate Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please verify the following details before submitting your order:

• Full name of the recipient.

• Correct house number, street, village, or locality.

• Post office and police station details, where relevant.

• City, district, state, and PIN code.

• Active contact number.

• Any additional landmark or delivery instruction required to locate the address.

Incorrect or incomplete information may cause delivery delays, failed delivery attempts, or return of the shipment to the sender.

If you notice an error after placing an order, contact us as soon as possible. Address changes may be possible before dispatch, but they cannot be guaranteed after the shipment has been handed over to the courier.

9. Jewellery Packaging

We understand the importance of protecting jewellery products during transportation. We aim to package orders carefully using suitable packaging materials, depending on the product type and availability.

Packaging may include protective wrapping, jewellery boxes, cushioning, or other suitable materials intended to reduce the risk of damage during transit.

Customers should inspect the package upon delivery and retain the original packaging if they discover damage, missing items, or another issue that may require investigation.

Product packaging and presentation may vary depending on the item, promotional offer, and packaging materials available.

10. Delivery Attempts

Our courier partners will generally attempt delivery according to their standard procedures and service conditions.

Customers should ensure that someone is available at the delivery address to receive the shipment when necessary.

If delivery cannot be completed because the recipient is unavailable, the address is incorrect, the contact number is unreachable, or access to the location is restricted, the courier may attempt redelivery or follow its standard undelivered-shipment procedure.

Repeated failed delivery attempts may result in the shipment being returned to the sender.

Any applicable redelivery, return-shipping, or other charges will be handled according to the relevant order terms and courier arrangements, subject to applicable law.

11. Cash on Delivery Orders

Cash on Delivery (COD) may be available for eligible products, locations, and orders where the option is displayed during checkout.

For COD orders, customers must pay the amount communicated at checkout to the authorised delivery representative when receiving the shipment.

Customers should keep the required amount ready and provide a valid contact number to help the courier complete delivery.

COD availability may depend on PIN code serviceability, courier policies, order verification, and other operational factors.

Placing a COD order does not guarantee acceptance by the courier if the destination is outside the serviceable area or other delivery restrictions apply.

Please review the payment information displayed at checkout before confirming a COD order.

12. Delayed Shipments

Although we aim to deliver orders within the estimated time frame, delays may occasionally occur because of circumstances such as:

• Severe weather conditions or natural disasters.

• Public holidays and festive-season demand.

• Transportation disruptions or courier network delays.

• Incorrect or incomplete delivery details.

• Remote or difficult-to-access delivery locations.

• Security restrictions, strikes, or government restrictions.

• Unexpected operational or logistical issues.

If your shipment is delayed beyond the estimated delivery period, please contact our customer support team with your order number.

We will make reasonable efforts to check the available tracking information and assist you in understanding the shipment status.

A delay does not automatically mean that an order has been cancelled or lost.

13. Lost or Missing Shipments

If your order appears to be lost in transit or the tracking information indicates an unusual delivery issue, please notify us promptly.

We may contact the courier partner or request additional information to investigate the matter.

The resolution will depend on the shipment status, the courier investigation, the information available, and the applicable order and consumer-protection terms.

Where an order is confirmed lost and a remedy is appropriate, we will work with the customer to determine the applicable resolution, such as reshipment or refund, in accordance with our policies and applicable law.

Customers should provide accurate order details and cooperate with reasonable verification requests.

14. Damaged Products or Incorrect Items

Please inspect your jewellery order after delivery.

If you receive a visibly damaged product, an incorrect item, or an order with missing contents, contact us as soon as reasonably possible, preferably within 48 hours of delivery.

Email sparkleglowjewel1@gmail.com with your order number, a description of the issue, and clear photographs or an unboxing video where available.

This suggested reporting period helps us investigate delivery-related issues promptly. It does not remove any rights you may have under applicable consumer-protection laws.

We will review the information and communicate the next steps according to the circumstances and our applicable return, replacement, or refund policy.

Please do not discard the product packaging until the issue has been reviewed, if retaining it is reasonably possible.

15. Delivery Confirmation and Proof of Delivery

A courier partner may record delivery confirmation through a signature, delivery photograph, one-time password, electronic scan, or another method supported by its system.

If tracking indicates that a shipment has been delivered but you have not received it, first check with family members, neighbours, building reception, or other authorised recipients who may have accepted the package.

If the shipment remains missing, contact us promptly with your order number. We will make reasonable efforts to review the available delivery information with the courier partner.

Delivery records will be considered as part of the investigation, but the circumstances of each case will be assessed individually.

16. Incorrect Address, Refused Delivery, and Returned Shipments

A shipment may be returned to the sender if the address is incomplete, the recipient cannot be contacted, delivery attempts fail, or the recipient refuses delivery.

If a shipment is returned, please contact our customer support team to discuss the available options.

Reshipping may be possible after the delivery address has been verified and any applicable charges or other conditions have been explained.

Refund eligibility for returned or refused shipments will be assessed according to the payment method, reason for return, product condition, our applicable policies, and the requirements of applicable law.

We encourage customers to check all delivery details carefully before confirming their orders.

17. Order Cancellation Before Dispatch

If you wish to cancel an order, contact us as soon as possible with your order number.

We may be able to cancel an order before it is processed or dispatched. However, cancellation cannot be guaranteed once the order has been packed, shipped, or handed over to a courier partner.

If a cancellation is accepted for a prepaid order, any eligible refund will be processed according to the applicable cancellation and refund terms and legal requirements.

For COD orders, please contact us promptly if you no longer wish to receive the shipment.

Nothing in this section limits any mandatory cancellation or consumer rights provided by applicable law.

18. Shipping and Refund Policy Relationship

This Shipping Policy should be read together with our Return and Refund Policy, Terms of Service, and other applicable website policies.

Shipping timelines, cancellation requests, replacement requests, and refund eligibility may be governed by different terms depending on the circumstances.

Where a shipment is delayed, damaged, incomplete, or lost, customers should contact our support team so that the issue can be reviewed.

We will handle complaints and requests fairly and in accordance with the applicable policies and legal obligations.

19. Customer Support

For questions about shipping, delivery estimates, tracking, incorrect addresses, damaged products, or undelivered shipments, contact us using the following details:

Website: https://sparkleglowjewel.com

Email: sparkleglowjewel1@gmail.com

Phone: 7586808757

Business Address:
Village: Pollishree
PO: Shahpur
PS: Bharatpur
District: Murshidabad
PIN: 742301
West Bengal, India

GST Number: 19DNOPR7115D1ZN

Please include your order number, registered contact information, and a brief explanation of your concern so that we can assist you more efficiently.

Our team will make reasonable efforts to respond within a reasonable time, subject to business hours and the volume of customer requests.

20. Privacy and Shipping Information

To fulfil your order, we may need to share relevant information, such as your name, shipping address, phone number, and order details, with courier partners and logistics providers.

Such information is used for purposes including order fulfilment, shipment tracking, delivery coordination, and handling delivery-related issues.

We aim to handle personal information responsibly and in accordance with our Privacy Policy and applicable data-protection requirements.

Customers should ensure that the contact information supplied during checkout is accurate and belongs to them or is authorised for use in arranging delivery.

21. Changes to This Shipping Policy

We may update or revise this Shipping Policy from time to time to reflect changes in our logistics arrangements, delivery services, business operations, or applicable legal requirements.

Any updated version will be published on this page with a revised “Last Updated” date.

Customers are encouraged to review this page periodically for the latest information.

Changes will be applied in accordance with applicable law and will not override mandatory rights or obligations relating to an existing order.

22. Governing Law

This Shipping Policy is intended to operate in accordance with the laws applicable in India, including relevant consumer-protection requirements.

Any dispute relating to shipping or delivery will be handled in accordance with applicable law and the relevant terms governing the transaction.

Nothing in this policy is intended to exclude or restrict any statutory consumer rights that cannot legally be excluded.

23. Final Statement

At sparkleglowjewel.com, our goal is to make jewellery shopping convenient, secure, and enjoyable. We aim to process orders carefully, provide clear delivery information, and assist customers when shipping problems arise.

We appreciate your trust in our store and thank you for choosing sparkleglowjewel.com.

For any shipping-related assistance, please contact sparkleglowjewel1@gmail.com or call 7586808757. We will make reasonable efforts to help you with your order and delivery concerns.