Refund policy

Website: sparkleglowjewel.com
Business Category: Jewellery
Email: sparkleglowjewel1@gmail.com
Phone: 7586808757
Business Address: Village: Pollishree, PO: Shahpur, PS: Bharatpur, District: Murshidabad, PIN: 742301, West Bengal, India
GST Number: 19DNOPR7115D1ZN

1. Introduction

Welcome to sparkleglowjewel.com. We value our customers and strive to provide a smooth, reliable, and satisfying online jewellery shopping experience. Our collection is carefully selected to offer attractive designs, quality craftsmanship, and stylish jewellery suitable for different occasions.

We understand that sometimes a product may not meet your expectations, may arrive damaged, or may differ from what you ordered. This Return and Refund Policy explains the conditions under which customers may request a return, replacement, or refund for purchases made through our website.

By placing an order on sparkleglowjewel.com, you acknowledge that you have read and understood this policy. We encourage customers to review the product description, photographs, specifications, size details, material information, and price before completing a purchase.

Our intention is to handle eligible requests fairly, transparently, and in accordance with applicable Indian consumer protection laws.

2. Eligibility for Returns

Customers may request a return or replacement when an order meets the eligibility requirements described in this policy.

Eligible situations may include:

• The product arrives damaged or broken.

• The wrong product is delivered.

• The delivered item has a manufacturing defect.

• The product received is materially different from its description.

• An item is missing from the package.

• Another return situation is approved by our customer support team.

To help us review a request, customers should contact us within 7 days of delivery. This is our proposed standard return-request window and should be confirmed before publication.

The product should generally be unused, unworn, and returned with its original packaging, tags, protective materials, and accessories where applicable. However, these conditions will not override any mandatory rights available to consumers under applicable law, particularly where a product is defective, damaged, misdescribed, or incorrectly supplied.

Submitting a request does not automatically guarantee approval. Each request will be reviewed according to the circumstances, supporting evidence, applicable law, and the conditions stated in this policy.

3. Jewellery Return Conditions

Jewellery items require appropriate handling because many products contain delicate components, decorative stones, coatings, clasps, chains, and other sensitive features.

For an eligible change-of-mind return, the item should be in its original condition and should not show signs of wear, alteration, damage, or misuse.

The following conditions may affect eligibility:

• Jewellery that has been worn, altered, resized, or repaired after delivery.

• Items damaged through accidental impact, improper storage, or improper handling by the customer.

• Products returned without essential components or accessories supplied with the order.

• Items with missing identification labels or original packaging, where their absence prevents reasonable verification.

These conditions do not exclude legitimate claims involving manufacturing defects, transit damage, incorrect delivery, or other circumstances protected by law.

Customers should handle jewellery carefully after delivery and keep the original packaging until they are satisfied with the product.

4. Non-Returnable Items

Certain products may not be eligible for ordinary change-of-mind returns because of their nature, hygiene considerations, personalisation, or other legitimate restrictions.

Where applicable and legally permitted, non-returnable products may include:

• Custom-made or personalised jewellery.

• Products engraved or modified specifically at the customer's request.

• Items sold under clearly disclosed final-sale conditions.

• Products that have been worn or damaged through customer misuse.

• Hygiene-sensitive items where a lawful and clearly disclosed restriction applies.

A product will not be excluded from a valid defect, damage, misdescription, or incorrect-delivery claim merely because it falls within a non-returnable category.

Any non-returnable restriction will be communicated clearly wherever reasonably possible before purchase.

5. Damaged or Defective Products

We take product quality and safe delivery seriously. If your jewellery arrives damaged, broken, defective, or otherwise unsuitable because of a problem that existed before delivery, please contact us promptly.

Send an email to sparkleglowjewel1@gmail.com with the following information:

• Your order number.

• Your full name and contact details.

• The date you received the package.

• A clear description of the issue.

• Photographs or a short video showing the item and the damage, where possible.

• Photographs of the outer packaging and shipping label, if available.

Please retain the product and packaging until our team advises you about the next steps.

We will review the available information and may arrange an eligible replacement, return, or refund, depending on product availability, the circumstances, and applicable law. We will communicate the resolution and any necessary return instructions.

Customers will not be required to bear costs that applicable law requires the seller to cover in a valid defective-product or incorrect-delivery claim.

6. Wrong Product or Missing Items

If you receive jewellery that differs from the item ordered, or if an item included in your order is missing, please contact our support team as soon as possible.

Your message should include your order number, a description of the discrepancy, and photographs of the delivered items and packaging where available.

Please do not discard the packaging before the issue has been reviewed.

After verification, we will explain the available resolution. Depending on the circumstances, this may include sending the correct item, supplying a missing component, accepting a return, or providing an eligible refund.

We aim to resolve such issues fairly and efficiently without imposing unreasonable requirements on customers.

7. How to Request a Return

To initiate a return, follow these steps:

Step 1: Contact Customer Support

Email sparkleglowjewel1@gmail.com and use the subject line “Return Request – Order Number”.

Step 2: Provide Order Details

Include your order number, purchase date, delivery date, product name, and reason for the request.

Step 3: Submit Supporting Information

Where relevant, attach photographs or videos showing the condition of the jewellery and its packaging.

Step 4: Wait for Instructions

Our team will review your request and explain whether the return is eligible and how to proceed.

Step 5: Pack the Product Safely

If the return is approved, package the jewellery securely to help prevent loss or damage during transit. Include the approved items and accessories specified in the return instructions.

Step 6: Send the Return

Use the return address and shipping method confirmed by our support team. Do not send a product to an unconfirmed address.

Customers should retain the shipping receipt and tracking information until the return has been resolved.

8. Return Shipping Charges

Return shipping responsibility depends on the reason for the return.

If an item is damaged, defective, incorrectly delivered, or otherwise qualifies for a remedy for which the seller is responsible under applicable law, the customer will not be charged return costs that the seller is legally required to bear.

For eligible change-of-mind returns, the customer may be responsible for return shipping where this condition has been clearly disclosed before purchase and is permitted by law.

Any applicable shipping charge, pickup arrangement, or deduction will be explained to the customer before the return is completed.

Original delivery charges, promotional shipping charges, and other fees will be handled according to the circumstances, the disclosed terms of the order, and applicable law.

We will not use shipping charges to unfairly restrict a customer's statutory rights.

9. Refund Eligibility

A refund may be provided when an eligible return is accepted, a qualifying order cannot be fulfilled, a product is confirmed to be defective or incorrectly supplied, or another circumstance requires a refund under applicable law.

Refunds will generally be issued to the original payment method wherever practical and supported by the payment provider.

For orders paid by Cash on Delivery (COD), our team may request the customer's verified bank account details or another suitable refund method. Customers should provide such details only through an appropriate support channel and should never disclose an OTP, UPI PIN, banking password, or card PIN to request a refund.

The refund amount will be determined according to the eligible order value and any lawful, clearly disclosed adjustments that apply. We will explain any proposed deduction before processing it.

10. Refund Processing Time

Once a return has been reviewed and approved, we aim to initiate the applicable refund within 7–10 business days. This is a proposed service target that should be confirmed before publication.

The time required for the funds to appear in the customer's account may vary depending on the payment gateway, bank, card issuer, or other financial service provider.

If a refund does not appear within the expected period, customers may contact us with their order number and refund confirmation details.

Where a different period is required by applicable law or a payment provider's binding requirements, the applicable requirement will take precedence.

11. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible at sparkleglowjewel1@gmail.com.

Cancellation requests may be accepted if the order has not yet been processed for dispatch. Once an order has been shipped, cancellation may no longer be possible, and the customer may need to follow the applicable return procedure.

Customised or personalised products may have different cancellation conditions if these were disclosed before purchase and are legally permissible.

If an order is cancelled and payment has already been collected, any eligible refund will be initiated using the applicable refund process.

Nothing in this section limits cancellation, withdrawal, or other rights that may apply under Indian law.

12. Exchange and Replacement Policy

Where an eligible product is damaged, defective, incorrectly supplied, or otherwise qualifies for replacement, we may offer an exchange or replacement subject to product availability and applicable law.

Customers requesting a size or design exchange for reasons unrelated to a defect should contact customer support to confirm whether the product qualifies.

An exchange is not guaranteed if the requested item is unavailable. If a suitable replacement cannot be supplied, we will explain the available alternatives, which may include a refund where appropriate.

Customers should wait for confirmation before sending an item back. Unauthorised returns may take longer to identify and process.

13. Products Purchased During Promotions

Products purchased through discounts, coupon codes, seasonal offers, or promotional campaigns remain subject to this policy and applicable consumer protection requirements.

A promotional purchase will not automatically lose its eligibility for a valid damage, defect, incorrect-delivery, or misdescription claim.

If a refund is approved, the amount will be calculated based on the actual amount paid for the eligible item and any lawful adjustments that were clearly disclosed and applicable to the transaction.

Conditions attached to a promotional offer will be communicated before purchase wherever applicable.

14. Refunds for Undelivered or Lost Orders

If tracking information indicates that an order has not arrived, appears lost, or shows an unexpected delivery status, please contact us for assistance.

Provide your order number, tracking number if available, and the delivery address associated with the order.

We will review the available shipping information and, where appropriate, coordinate with the delivery partner to investigate.

Depending on the findings and applicable legal requirements, the resolution may include redelivery, replacement, cancellation, or refund.

Customers should contact us rather than placing a duplicate order solely because tracking information has not updated.

15. Return Inspection

Returned products may be inspected to confirm their identity, condition, and correspondence with the original order.

For ordinary change-of-mind returns, the condition of the product and compliance with the disclosed return requirements may affect approval.

For claims involving defects, damage, incorrect delivery, or misdescription, the inspection will focus on the reported issue and the circumstances of the claim.

We may contact the customer if additional information is reasonably necessary. We will communicate the outcome and explain any relevant next steps.

Inspection will not be used to deny rights that consumers are entitled to under applicable law.

16. Customer Responsibilities

Customers can help ensure a smooth return or refund process by:

• Providing accurate order and contact information.

• Reporting issues promptly.

• Keeping the jewellery and packaging secure.

• Following confirmed return instructions.

• Using suitable packaging to protect delicate items.

• Retaining shipping proof and tracking details.

• Providing only the information reasonably required to review the request.

Customers should not send cash, passwords, OTPs, or payment security credentials to obtain a return or refund.

17. Our Commitment to Fair Resolution

At sparkleglowjewel.com, we aim to handle customer concerns professionally and respectfully.

We will review requests based on the information available, the nature of the product, the circumstances of delivery, the published policy, and applicable law.

If a request cannot be approved, we will endeavour to explain the reason and any alternative resolution available.

Customers who disagree with a decision may contact us again with additional information for further review. We aim to resolve disputes through clear communication and reasonable cooperation.

18. Consumer Rights and Applicable Law

This policy is intended to operate in accordance with applicable laws and regulations in India, including relevant consumer protection requirements.

Nothing in this policy is intended to exclude, restrict, or replace a consumer right that cannot legally be excluded or restricted.

If any provision of this policy conflicts with a mandatory legal requirement, the relevant legal requirement will prevail to the extent of the conflict.

Customers may seek assistance through the appropriate consumer grievance mechanisms available under Indian law.

19. Privacy During Returns and Refunds

Information submitted for return or refund processing will be used as reasonably necessary to identify the order, verify the claim, communicate with the customer, arrange collection or delivery, and process any approved refund.

Customers should avoid including unnecessary sensitive personal information in return emails.

Personal information will be handled in accordance with our Privacy Policy and applicable data protection requirements.

20. Changes to This Policy

We may update this Return and Refund Policy when our business practices, products, delivery arrangements, or legal requirements change.

The revised policy will be published on this page with an updated effective date where appropriate.

Changes will not remove consumer rights that have already arisen or that must be preserved under applicable law.

Customers are encouraged to review this page before placing an order.

21. Contact Information

For questions about returns, replacements, cancellations, or refunds, please contact us using the details below.

Store Name: sparkleglowjewel.com

Email: sparkleglowjewel1@gmail.com

Phone: 7586808757

Business Address:

Village: Pollishree
PO: Shahpur
PS: Bharatpur
District: Murshidabad
PIN: 742301
State: West Bengal, India

GST Number: 19DNOPR7115D1ZN

Please include your order number in all order-related communications so that we can identify your purchase and assist you efficiently.

22. Final Statement

Thank you for shopping with sparkleglowjewel.com. We appreciate your trust in our jewellery collection and are committed to providing a transparent and dependable shopping experience.

If an item does not meet the applicable requirements, arrives damaged, or is delivered incorrectly, please contact us so that we can review your concern and explain the appropriate next steps.

Our goal is to treat every customer fairly, communicate clearly, and handle eligible return and refund requests responsibly.

Policy review note: Before publishing, confirm the return window, refund timeline, return-shipping arrangements, and non-returnable categories against your actual business practices. These proposed terms should not be treated as a substitute for legal advice or used to limit mandatory consumer rights.