Privacy policy
Website: sparkleglowjewel.com
Business Name: Sparkle Glow Jewel
Email: sparkleglowjewel1@gmail.com
Phone: 7586808757
Business Address: Village: Pollishree, PO: Shahpur, PS: Bharatpur, District: Murshidabad, PIN: 742301, West Bengal, India
GSTIN: 19DNOPR7115D1ZN
Last Updated: October 9, 2026
1. Introduction
Welcome to sparkleglowjewel.com, an online jewellery store dedicated to offering customers a convenient and enjoyable shopping experience. We respect your privacy and are committed to protecting the personal information you share with us when browsing our website, purchasing jewellery, contacting our support team, or using our services.
This Privacy Policy explains how we collect, use, store, process, disclose, and protect your personal information when you visit or make a purchase through sparkleglowjewel.com.
By accessing our website or using our services, you acknowledge that you have read this Privacy Policy. Where consent is legally required, we will request your consent before processing your personal information.
We aim to handle personal information responsibly and in accordance with applicable Indian data protection and privacy laws.
2. Information We Collect
We may collect different categories of information depending on how you interact with our website.
2.1 Personal Information
When you place an order, create an account, contact us, or request assistance, we may collect information such as:
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Full name
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Email address
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Mobile or telephone number
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Billing address
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Shipping or delivery address
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Order details and purchase history
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Information you provide when contacting customer support
We use this information primarily to process orders, arrange delivery, provide customer service, and maintain accurate business records.
2.2 Order and Transaction Information
When you purchase jewellery from our website, we may collect information about the products ordered, quantities, prices, discounts, order confirmations, payment status, delivery status, and returns or refund requests.
We may retain transaction records to manage our business, resolve customer disputes, prevent fraudulent activity, and comply with applicable accounting and tax requirements.
2.3 Payment Information
Our website may offer payment methods such as Cash on Delivery (COD), UPI, debit cards, credit cards, net banking, or other payment services, depending on availability.
Online payments may be processed by third-party payment service providers. Your payment information is handled according to the relevant provider's terms, privacy policy, and security procedures.
We do not intend to collect or store complete card security codes or full payment credentials on our own systems. Actual payment information handling depends on the payment method and service provider used.
For Cash on Delivery orders, we may use your name, contact number, delivery address, and order information to confirm and deliver your purchase.
2.4 Technical and Device Information
When you visit sparkleglowjewel.com, certain technical information may be collected automatically, including:
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Internet Protocol (IP) address
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Browser type and version
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Device type and operating system
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Language preferences
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Referring website or page
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Pages visited and interactions with website features
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Approximate location derived from technical information, where available
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Date, time, and duration of website visits
This information helps us understand website performance, troubleshoot technical problems, improve security, and make the shopping experience more convenient.
3. How We Use Your Information
We may use the information collected for the following purposes:
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To receive, process, and manage customer orders.
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To confirm orders and communicate order updates.
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To arrange shipping, delivery, and shipment tracking.
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To respond to customer enquiries and support requests.
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To process eligible cancellations, returns, and refunds.
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To maintain purchase histories and business records.
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To detect suspicious transactions and reduce fraud.
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To improve our website design, functionality, and product presentation.
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To understand customer preferences and improve our jewellery offerings.
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To send service-related notifications and important policy updates.
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To comply with applicable legal, regulatory, accounting, and tax obligations.
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To send promotional communications where permitted by law and, when required, with your consent.
We will not intentionally use personal information for purposes that are incompatible with the purposes explained in this policy unless we have a lawful basis to do so.
4. Legal Basis for Processing
We process personal information where necessary to fulfil an order or take steps requested by a customer before entering into a transaction, meet legal obligations, maintain website security, or pursue other lawful business purposes.
Where applicable law requires consent, we will seek consent before processing the relevant information. You may have the right to withdraw consent, subject to applicable legal requirements.
Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal. It may also affect our ability to provide certain services if the information is necessary to fulfil an order or legal obligation.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to support essential website functions and improve the customer experience.
These technologies may help us:
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Remember shopping cart contents.
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Maintain website sessions.
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Remember certain preferences.
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Understand website traffic and performance.
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Improve navigation and usability.
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Measure the effectiveness of advertising, where enabled.
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Help detect suspicious activity and protect our website.
Some cookies are necessary for the website to function correctly, while others may be used for analytics or advertising purposes.
You may be able to manage cookies through your browser settings or available website privacy controls. Disabling certain cookies may affect shopping cart functionality, checkout, or other website features.
6. Shopify and Third-Party Service Providers
Our online store may be hosted or supported by Shopify and other service providers that help us operate our business.
Depending on the services enabled, information may be processed by providers involved in website hosting, payment processing, order management, shipping, analytics, customer communication, fraud prevention, or technical support.
These providers may process personal information only as permitted by applicable agreements, their service functions, and relevant legal requirements.
We encourage customers to review the privacy policies of third-party services when using their websites or payment systems. We are not responsible for the independent privacy practices of third-party websites that we do not control.
7. Sharing of Personal Information
We do not sell customers' personal information in exchange for money. We may share necessary information in limited circumstances, including:
Shipping and logistics partners: We may provide names, contact numbers, delivery addresses, and order details to courier companies or delivery partners so that they can deliver purchases.
Payment providers: We may share relevant transaction details with payment processors to facilitate payments, verify transactions, and manage refunds.
Technology and website providers: We may share information with providers that maintain our website, hosting, analytics, communication systems, and related business tools.
Professional advisers: We may provide relevant records to accountants, legal advisers, or other professional service providers where reasonably necessary.
Legal and regulatory authorities: We may disclose information when required by applicable law, a valid legal process, or a lawful request from an authorised authority.
Business transfers: If our business undergoes a merger, restructuring, acquisition, or transfer, relevant information may be transferred as permitted by law and subject to appropriate safeguards.
We seek to limit disclosures to information reasonably necessary for the relevant purpose.
8. Shipping and Delivery Information
To deliver your jewellery order, we may share the required customer information with courier companies, shipping partners, and delivery service providers.
This information may include your name, phone number, delivery address, order reference, and delivery instructions.
Delivery partners may use this information to contact you, confirm delivery details, provide tracking updates, and complete delivery.
Customers are responsible for providing accurate contact and delivery information. Incorrect addresses or unavailable contact numbers may cause delays, failed delivery attempts, or order returns.
9. Cash on Delivery Orders
If Cash on Delivery is available, we may use your contact information to confirm your order, verify delivery details, and coordinate delivery.
Repeated refusals, suspicious order patterns, or inaccurate information may be reviewed to help prevent fraud and protect our business.
Any order verification or restriction will be handled subject to applicable law and our published order policies.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, dispute resolution, fraud prevention, and compliance with legal or tax requirements.
The retention period may vary depending on the type of information and the purpose for which it was collected.
When information is no longer required, we may delete it, anonymise it, or securely dispose of it, subject to applicable legal obligations and legitimate recordkeeping requirements.
Certain transaction records may need to be retained for statutory accounting or tax periods.
11. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, and disclosure.
Depending on the services used, safeguards may include access restrictions, secure service providers, appropriate account controls, and protected data transmission.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security.
Customers should protect their email accounts, devices, and account credentials and should contact us promptly if they suspect unauthorised activity involving their order or personal information.
12. Data Breaches and Security Incidents
If we become aware of a personal data breach affecting information under our responsibility, we will assess the incident and take reasonable steps to investigate, contain, and mitigate its effects.
Where required, we will provide notifications to affected individuals or relevant authorities in accordance with applicable legal requirements.
We may also work with our service providers to identify the cause of an incident and reduce the likelihood of similar incidents occurring again.
13. Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, including:
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Requesting information about personal data we process.
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Requesting correction of inaccurate or incomplete information.
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Requesting deletion of information where legally permissible.
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Withdrawing consent where processing is based on consent.
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Raising concerns or submitting a privacy-related complaint.
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Requesting information about the grievance process available to you.
These rights may be subject to legal exceptions, recordkeeping obligations, and the circumstances of the request.
To exercise an applicable right, contact us using the details provided in this policy. We may need to verify your identity before responding to protect your information from unauthorised disclosure.
14. Children's Privacy
Our website is intended for people who can lawfully use online shopping services under applicable law. We do not knowingly seek to collect personal information from children in circumstances where parental consent or other legal safeguards are required.
If you believe a child has provided personal information to us inappropriately, please contact us. We will assess the request and take appropriate action in accordance with applicable law.
Parents or legal guardians should supervise children's online shopping activities and avoid sharing unnecessary personal information on their behalf.
15. Marketing and Promotional Communications
We may use contact information to send information about new jewellery collections, special offers, discounts, seasonal promotions, and other products where permitted by law.
Where required, we will obtain consent before sending promotional messages. Customers may opt out of marketing communications using an available unsubscribe option or by contacting us.
Even if you opt out of promotional messages, we may continue to send essential service communications, including order confirmations, shipping notifications, delivery updates, refund information, and important account or policy notices.
We aim to respect communication preferences and applicable rules governing promotional messages.
16. Third-Party Links
Our website may contain links to third-party websites, social media platforms, payment gateways, or other online services.
These websites operate under their own privacy policies and terms. Once you leave our website, the information you provide may be governed by the privacy practices of the third party.
We recommend reviewing the relevant privacy policy before submitting personal information to another website. We do not control and cannot guarantee the privacy or security practices of independent third-party services.
17. International Data Processing
Some service providers may process or store information on servers located outside your state or country, depending on the services used by our store.
Where personal information is transferred or processed across borders, we will take steps required by applicable law and relevant service agreements.
The safeguards available may depend on the service provider, the destination country, and the type of information involved.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, service providers, legal requirements, or privacy practices.
The updated version will be published on this page with a revised “Last Updated” date.
We encourage customers to review this page periodically. Where required by law, we will provide notice or seek consent for material changes before applying them to the relevant processing activities.
19. Grievance Redressal and Privacy Complaints
If you have a question, concern, or complaint regarding the collection or use of your personal information, you may contact us using the details below.
Please include a description of your concern and sufficient information to help us identify the relevant order or issue. Avoid sending passwords, complete payment credentials, or other unnecessary sensitive information.
We will review privacy complaints and respond within the period required by applicable law. Where appropriate, we may request additional information to verify your identity and investigate the concern.
If you are not satisfied with our response, you may pursue any further remedies available under applicable law.
20. Contact Information
For privacy questions, requests to correct personal information, data-related concerns, or complaints, please contact:
Website: sparkleglowjewel.com
Business Name: Sparkle Glow Jewel
Email: sparkleglowjewel1@gmail.com
Phone: 7586808757
Postal Address:
Village: Pollishree
Post Office (PO): Shahpur
Police Station (PS): Bharatpur
District: Murshidabad
PIN Code: 742301
State: West Bengal, India
GSTIN: 19DNOPR7115D1ZN
Please use the email address above for privacy-related enquiries and include “Privacy Policy Request” in the subject line to help us identify your message.
21. Final Statement
At sparkleglowjewel.com, we recognise that privacy and trust are important parts of a positive online shopping experience. We aim to collect only information that is reasonably necessary, use it for legitimate business purposes, and work with service providers that support the secure operation of our store.
By maintaining transparent privacy practices and providing ways for customers to contact us, we seek to make shopping for jewellery convenient, reliable, and respectful of customer privacy.
This Privacy Policy should be read together with our Terms and Conditions, Shipping Policy, Return and Refund Policy, and other applicable website policies.
Nothing in this policy is intended to exclude or restrict any privacy right or protection that cannot lawfully be excluded under applicable law.