Contact information

Welcome to sparkleglowjewel.com

At sparkleglowjewel.com, we believe that jewellery is more than just an accessory. It is a beautiful expression of personality, elegance, confidence, and individual style. We are committed to providing our customers with an enjoyable online shopping experience and helping them discover jewellery that complements their everyday looks, special occasions, celebrations, and memorable moments.

Customer satisfaction is important to us. Whether you have a question about our jewellery collection, need assistance with an order, want information about a product, or require help with delivery, returns, or refunds, our team is here to assist you.

We welcome your questions, feedback, suggestions, and enquiries. Please contact us using the details provided on this page, and we will do our best to provide helpful and timely support.

1. Contact Information

If you need assistance with our website, products, or services, you can reach us through the following contact details.

Website: sparkleglowjewel.com

Email Address: sparkleglowjewel1@gmail.com

Phone Number: 7586808757

Business Address:

Village: Pollishree
Post Office (PO): Shahpur
Police Station (PS): Bharatpur
District: Murshidabad
State: West Bengal
PIN Code: 742301
Country: India

Business Category: Jewellery

GST Identification Number: 19DNOPR7115D1ZN

For a faster response, please provide accurate information about your enquiry and include your order number whenever your question relates to an existing purchase.

2. How Can We Help You?

We understand that customers may need assistance at different stages of their shopping journey. Our contact channels are available for general questions, product enquiries, order assistance, and other customer service matters.

You may contact us for the following reasons.

Product Information

If you have questions about a jewellery item displayed on our website, please email us with the product name or product link. We will do our best to provide any available information about its design, colour, materials, size, finish, and other listed characteristics.

We encourage customers to read the product description and review the available product photographs before placing an order. If any important information is unclear, please contact us before completing your purchase.

Order-Related Enquiries

If you have already placed an order and need assistance, please include your order number, registered email address, and a brief description of your concern.

This information helps us identify the relevant order and respond more efficiently. For your privacy and security, please do not send passwords, complete payment card details, or other sensitive financial information by email or phone.

Shipping and Delivery

If you would like information about shipping, estimated delivery periods, tracking updates, or delivery-related concerns, please contact us with your order details.

Delivery timelines may vary depending on your location, courier service, operational conditions, and other circumstances. Any available delivery estimates should be treated as estimates rather than guaranteed delivery dates unless expressly confirmed otherwise.

Returns and Refunds

If you need help with a return, replacement, or refund request, please contact us and explain the reason for your request. Include your order number and relevant product details so that we can review your enquiry.

All return and refund requests are subject to the applicable Return and Refund Policy published on our website. Please review that policy for eligibility requirements, applicable time limits, product conditions, and the process for submitting a request.

Website Assistance

If you experience difficulty navigating our website, viewing a product, placing an order, or accessing information, please let us know.

When contacting us about a technical issue, describe the problem clearly and mention the page or product involved. Screenshots may be helpful, but please ensure that they do not expose confidential payment information or personal details that are unnecessary to resolve the issue.

3. Email Support

For detailed enquiries, we recommend contacting us by email at:

sparkleglowjewel1@gmail.com

Email allows you to explain your concern clearly and include relevant information such as an order number, product link, or a description of the issue.

When sending an email, please use a clear subject line. For example:

• Product Information Enquiry

• Order Status Assistance

• Shipping and Delivery Enquiry

• Return or Refund Request

• Payment-Related Enquiry

• General Customer Support

Please include only the information necessary to help us understand your request. If your enquiry relates to an existing order, provide the order number and the email address associated with that order.

We aim to respond to customer enquiries as promptly as reasonably possible. Response times may vary depending on enquiry volume, business operations, holidays, and the nature of the request.

If you do not receive a response immediately, please allow reasonable time for us to review your message before sending a follow-up email.

4. Phone Support

You may contact us by phone at 7586808757 for appropriate business and customer service enquiries.

When calling about an existing order, please keep your order number available so that you can provide it if required. This can help us understand your concern and identify the relevant transaction.

Phone support availability may depend on business operations and working hours. If your call is not answered, you may send an email to sparkleglowjewel1@gmail.com explaining your enquiry.

Please remember that we will never require you to share your account password or full payment card details to resolve an ordinary customer service issue.

5. Jewellery Product Enquiries

At sparkleglowjewel.com, we want customers to make informed purchasing decisions.

Jewellery products may differ in design, colour, finish, dimensions, materials, and decorative details. We therefore encourage you to review the complete product description and all available images before ordering.

If you have questions about a particular item, contact us with its name or product link. We will try to clarify the information available for that product.

Please note that the appearance of jewellery may vary slightly depending on lighting conditions, photography, display settings, and screen resolution. Product images are intended to represent the item as accurately as reasonably possible, but minor visual differences may occur.

Where material composition, plating, stone type, dimensions, or other specifications are stated in a product listing, customers should refer to those specific details rather than assume that all jewellery items share the same characteristics.

If a product description does not provide information you consider essential, we recommend seeking clarification before placing your order.

6. Order Confirmation and Communication

After placing an order, customers should review any available order confirmation and retain the order reference for future communication.

If you believe that you have entered an incorrect delivery address, contact us as soon as possible. Address changes may not always be possible after an order has been processed, dispatched, or handed over to a delivery partner.

If you notice an issue with your order confirmation, contact us by email with a clear explanation of the discrepancy.

We may use the contact information supplied during checkout to communicate about order processing, fulfilment, delivery, and customer service matters, subject to our Privacy Policy and applicable law.

Customers are responsible for providing accurate contact and delivery information when placing orders. Incorrect or incomplete details may affect communication or delivery.

7. Shipping and Delivery Assistance

We understand that receiving an order within the expected timeframe is important.

If your order appears delayed, the tracking information has not updated, or you have received a delivery notification that you do not understand, please contact us.

To help us investigate, include your order number, order date, delivery PIN code, and a short explanation of the problem. Avoid sharing unnecessary personal information in your message.

Delivery schedules may be affected by courier operations, weather conditions, regional restrictions, public holidays, and other circumstances outside our direct control.

We will review the information available to us and provide appropriate assistance where possible. Any resolution will depend on the specific circumstances, courier information, and applicable store policies.

8. Returns, Refunds, and Product Concerns

Your satisfaction matters to us, and we encourage you to contact us if you have a concern about a product received from our store.

If an item appears damaged, incorrect, incomplete, or materially different from the relevant product description, please contact us with your order number and a clear explanation.

Where appropriate, we may request photographs or additional information to understand the issue. Please follow the instructions provided by our customer service team and refer to our published Return and Refund Policy.

Return eligibility, replacement availability, refund processing, and other remedies depend on the applicable policy, the circumstances of the order, and relevant consumer protection requirements.

Please do not assume that a return or refund has been approved until you receive confirmation through an appropriate communication channel.

We aim to handle customer concerns fairly and communicate the applicable next steps clearly.

9. Feedback and Suggestions

We appreciate feedback from customers and visitors to sparkleglowjewel.com.

Your suggestions can help us understand what customers value, which product information could be clearer, and how we may improve the overall shopping experience.

You are welcome to share comments about product presentation, website navigation, the ordering process, customer service, or other aspects of your experience.

We review feedback with the aim of identifying useful improvements. Although we cannot guarantee that every suggestion will be implemented, we appreciate the time customers take to share constructive comments.

If you are contacting us to report a problem, please describe the issue and provide relevant details so that we can better understand your experience.

10. Privacy and Protection of Your Information

We respect the privacy of customers who contact us.

Information provided through email, phone, or other available communication channels may be used to respond to enquiries, verify order details, provide customer support, investigate reported issues, and fulfil legitimate business or legal obligations.

We aim to handle personal information responsibly and in accordance with our Privacy Policy and applicable law.

Please do not include passwords, one-time passwords (OTPs), full card numbers, banking credentials, or other confidential security information in your messages.

If you receive a suspicious communication claiming to represent sparkleglowjewel.com, do not disclose sensitive information until you have independently verified the communication.

For further details about how personal information may be collected, used, or protected, please consult the Privacy Policy available on our website.

11. Business Address and Official Information

For general business correspondence, our address is:

Village: Pollishree, PO: Shahpur, PS: Bharatpur, District: Murshidabad, West Bengal, PIN: 742301, India.

Our website is sparkleglowjewel.com, and our customer service email is sparkleglowjewel1@gmail.com.

Our listed phone number is 7586808757.

GST Identification Number: 19DNOPR7115D1ZN

Customers who need to contact us regarding business information should use the contact details stated on this page. Please note that the inclusion of an address or GST number on this page is for identification and communication purposes and does not independently establish any additional legal or commercial representation.

For any formal correspondence, please ensure that your message clearly states its purpose and includes any relevant reference numbers.

12. Customer Service and Resolution

We aim to provide helpful, respectful, and practical assistance to customers.

Every enquiry may require a different amount of time to review. Simple questions may be resolved quickly, while enquiries involving courier investigations, payment verification, product concerns, or refund requests may require additional information.

Where necessary, we may contact you to clarify details before determining the appropriate next step.

Please communicate your concerns clearly and respectfully so that we can work towards a suitable resolution. We will review enquiries in light of the available information, relevant store policies, and applicable legal requirements.

We cannot guarantee a particular outcome in every case, but we aim to handle enquiries fairly and provide accurate information about the available options.

13. Important Information Before Contacting Us

To help us assist you efficiently, please keep the following points in mind:

• Include your order number when contacting us about a purchase.

• Use a clear subject line when sending an email.

• Describe your question or concern as specifically as possible.

• Review the relevant product description and store policy before contacting us.

• Provide accurate information so that we can understand your enquiry.

• Do not share passwords, OTPs, or complete payment card details.

• Allow reasonable time for us to review and respond to your message.

• Retain relevant order confirmations and communication for reference.

Following these steps can help reduce unnecessary delays and make communication more effective.

14. Frequently Asked Questions

How can I contact sparkleglowjewel.com?

You can email us at sparkleglowjewel1@gmail.com or call 7586808757 for customer service enquiries.

How can I ask about a jewellery product?

Email us with the product name or product link and your specific question. We will do our best to provide the available product information.

What should I do if my order is delayed?

Contact us with your order number and any available tracking information. We will review your enquiry and provide appropriate assistance.

How do I request a return or refund?

Please consult our Return and Refund Policy and contact us with your order number and reason for the request. Your request will be assessed under the applicable policy.

Can I request an address change after placing an order?

Contact us as soon as possible. Changes may depend on whether the order has already been processed or dispatched.

Where is sparkleglowjewel.com based?

Our listed business address is Village Pollishree, PO Shahpur, PS Bharatpur, District Murshidabad, West Bengal, PIN 742301, India.

When will I receive a response?

We aim to respond as promptly as reasonably possible. Actual response times may vary depending on the volume and complexity of enquiries.

15. Our Commitment to Customers

At sparkleglowjewel.com, we value the trust customers place in our business. We aim to make it easy for visitors and customers to contact us, obtain relevant information, and seek assistance when questions arise.

Whether you are exploring our jewellery collection for the first time or contacting us about a previous purchase, we appreciate your interest in our store.

We believe that clear communication, accurate product information, responsible handling of enquiries, and fair treatment of customers are important parts of a positive shopping experience.

Thank you for visiting sparkleglowjewel.com and giving us the opportunity to assist you.

Contact Us Today

Website: sparkleglowjewel.com

Email: sparkleglowjewel1@gmail.com

Phone: 7586808757

Address: Village Pollishree, PO Shahpur, PS Bharatpur, District Murshidabad, West Bengal – 742301, India.

GST Identification Number: 19DNOPR7115D1ZN

For product questions, order assistance, shipping enquiries, or other customer service matters, please contact us using the details above. We look forward to hearing from you and helping make your shopping experience as smooth and convenient as possible.

Thank you for choosing sparkleglowjewel.com.