Terms of service

Effective Date: October 9, 2026

Website: sparkleglowjewel.com

Welcome to Sparkle Glow Jewel. These Terms of Service govern your access to and use of our website, online store, products, and related services. By visiting our website, browsing our collections, placing an order, or purchasing any product, you agree to comply with these Terms of Service. Please read this document carefully before using our website.

If you do not agree with these terms, please discontinue using our website and services.

1. General Information

Sparkle Glow Jewel is an online jewellery store dedicated to offering attractive jewellery products and accessories to customers. Our website allows customers to browse jewellery collections, view product details, place orders, and access information about our products and services.

Our business contact details are as follows:

• Business Name: Sparkle Glow Jewel

• Website: sparkleglowjewel.com

• Email: sparkleglowjewel1@gmail.com

• Phone: 7586808757

• Address: Village: Pollishree, PO: Shahpur, PS: Bharatpur, District: Murshidabad, PIN: 742301, West Bengal, India

• GSTIN: 19DNOPR7115D1ZN

For questions concerning these Terms of Service, products, orders, payments, or customer support, please contact us using the details provided above.

2. Acceptance of Terms

By accessing or using sparkleglowjewel.com, you confirm that you have read, understood, and accepted these Terms of Service, together with any policies referenced on our website.

These terms apply to all website visitors, customers, prospective customers, and other individuals accessing our services.

We may update or revise these terms from time to time to reflect changes in our business operations, website features, applicable laws, or customer service procedures. The updated version will be published on this page with a revised effective date where appropriate.

Your continued use of the website after changes are published constitutes acceptance of the revised terms to the extent permitted by applicable law.

3. Eligibility to Use Our Website

You must be legally capable of entering into a binding agreement under applicable Indian law to make purchases through our website.

If you are below the age of majority, you may use our services only with the involvement and consent of a parent or legal guardian where required by law.

By using our website, you confirm that the information you provide is accurate and that your use of our services does not violate any applicable law or regulation.

4. Products and Jewellery Descriptions

Sparkle Glow Jewel makes reasonable efforts to display accurate product descriptions, images, colours, sizes, prices, and other relevant information.

However, the appearance of a jewellery product may vary slightly depending on screen settings, lighting conditions, photography, manufacturing variations, or display technology.

Customers should carefully review product descriptions, specifications, available sizes, materials, finishes, and other details before placing an order.

Unless expressly stated in the product description, the display of a product does not constitute a guarantee that it is made from solid gold, sterling silver, natural diamonds, precious gemstones, or any particular certified material.

Any material, purity, gemstone, plating, or certification claim will be based on the specific information provided for that product.

We reserve the right to correct inaccurate descriptions, update product information, and discontinue products where necessary, subject to applicable law and existing customer rights.

5. Product Availability

All products are subject to availability.

Although we try to maintain accurate stock information, a product may occasionally become unavailable because of inventory changes, supplier delays, technical errors, or other circumstances.

If an ordered product becomes unavailable after your purchase, we will inform you and explain the available options, which may include cancellation and a refund where applicable.

We reserve the right to limit quantities, correct inventory errors, or discontinue products. Such actions will not override any rights that customers have under applicable consumer protection laws.

6. Prices and Taxes

All prices displayed on our website are expressed in the currency indicated at checkout.

Product prices, shipping charges, applicable taxes, and other disclosed fees will be presented as applicable before order completion.

We make reasonable efforts to ensure that all prices are accurate. However, pricing or listing errors may occasionally occur.

If a material pricing error is identified, we may contact the customer to clarify the correct price or cancel the affected order where legally permitted. Any amount already paid for an order that is cancelled will be handled in accordance with applicable law.

Applicable GST and other taxes will be charged or reflected as required under Indian law. Our GSTIN is 19DNOPR7115D1ZN.

7. Orders and Order Acceptance

When you place an order on sparkleglowjewel.com, you submit a request to purchase the selected products under the terms displayed during checkout.

An order confirmation message or email acknowledges receipt of your order and does not necessarily mean that the order has been finally accepted or dispatched.

We reserve the right to review, reject, or cancel an order where legally permitted, including circumstances involving suspected fraud, incorrect pricing, stock unavailability, inaccurate customer details, or delivery restrictions.

If we cancel an order after receiving payment, we will arrange any applicable refund in accordance with our Refund Policy and applicable law.

Customers are responsible for reviewing their selected products, delivery address, contact number, and order details before submitting an order.

8. Payment Terms

Customers must complete payment using the payment methods made available at checkout.

Depending on availability, payment options may include prepaid online payments or Cash on Delivery (COD).

For prepaid orders, the order may be processed after payment authorization or confirmation.

For COD orders, customers agree to pay the applicable amount when the order is delivered, subject to the conditions displayed at checkout.

Customers must provide accurate payment and billing information and must not use unauthorized payment methods or another person's payment details without permission.

We do not intentionally permit fraudulent transactions. Orders suspected of involving unauthorized activity may be reviewed or cancelled where legally permitted.

9. Shipping and Delivery

Sparkle Glow Jewel aims to process and dispatch orders within the estimated time communicated on the website or through customer notifications.

Delivery estimates are approximate and may be affected by courier availability, weather, public holidays, regional restrictions, transportation delays, or other circumstances beyond our reasonable control.

Customers must provide a complete and accurate shipping address, including the PIN code, recipient name, and active contact number.

We are not responsible for delivery difficulties caused by incomplete or incorrect information supplied by the customer, subject to applicable law.

If a shipment is delayed, customers may contact us at sparkleglowjewel1@gmail.com or 7586808757 for assistance.

For further details regarding delivery timelines, shipping charges, and related procedures, please refer to our Shipping Policy.

10. Returns, Refunds, and Exchanges

Our return, refund, and exchange procedures are governed by the Return and Refund Policy published on our website.

Customers should review that policy before placing an order to understand the applicable conditions, time limits, product eligibility requirements, and refund procedures.

If a product arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly with your order details and supporting photographs where appropriate.

We will review the matter and explain the available resolution in accordance with our published policies and applicable consumer protection laws.

Nothing in these Terms of Service is intended to exclude or restrict a customer's mandatory legal rights.

11. Jewellery Care and Product Use

Customers should follow any care instructions provided with their jewellery products.

Depending on the product's materials and finish, exposure to water, perfumes, cosmetics, detergents, chemicals, moisture, or rough handling may affect its appearance or durability.

Store jewellery in a clean, dry place and handle delicate pieces carefully.

Customers should review product-specific care instructions before cleaning or wearing an item. We do not guarantee that every product is waterproof, tarnish-proof, hypoallergenic, or suitable for every individual unless that feature is expressly stated in the product description.

Any product-related concern should be reported to our customer support team.

12. Intellectual Property

All website content, including logos, brand names, product descriptions, photographs, graphics, page designs, written materials, and other original content, is protected by applicable intellectual property laws.

Unless otherwise stated, this content belongs to Sparkle Glow Jewel or is used with appropriate authorization.

You may browse the website and use its content for personal, non-commercial purposes.

You must not reproduce, republish, distribute, modify, sell, or commercially exploit our original website content without prior written permission, except where permitted by applicable law.

Unauthorized use of our intellectual property may result in appropriate legal action.

13. Prohibited Activities

When using our website, you agree not to:

• Use the website for unlawful, fraudulent, or deceptive purposes.

• Provide false, misleading, or unauthorized personal information.

• Attempt to interfere with website security or normal operation.

• Introduce malicious software, harmful code, or unauthorized scripts.

• Access restricted website systems without permission.

• Copy or misuse our content for unauthorized commercial purposes.

• Submit fraudulent orders or engage in payment abuse.

• Violate the legal rights of Sparkle Glow Jewel or other individuals.

We may investigate suspected misuse and take reasonable action, including restricting access or cancelling affected transactions where permitted by law.

14. Third-Party Services and Links

Our website may use third-party services for payment processing, shipping, analytics, customer communication, or other operational functions.

We may also provide links to third-party websites for convenience.

Third-party services are governed by their own terms, privacy practices, and operating procedures. We do not control every aspect of those services.

We encourage customers to review the applicable third-party terms before using an external service.

Our use of third-party providers does not remove any obligations or responsibilities that apply to us under Indian law.

15. Privacy and Personal Information

We collect and use customer information as necessary to operate our online store, process orders, arrange deliveries, provide support, prevent fraud, and meet applicable legal requirements.

Depending on the transaction and services used, information may include names, contact details, shipping addresses, order history, and relevant payment transaction information.

We handle personal information in accordance with our Privacy Policy and applicable data protection laws.

Customers should review our Privacy Policy to understand how information may be collected, used, disclosed, and protected.

We take reasonable steps to safeguard customer information, although no online system can be guaranteed to be completely secure.

16. Disclaimer of Warranties

We make reasonable efforts to keep our website accessible, accurate, and up to date.

However, to the extent permitted by applicable law, we do not guarantee uninterrupted access, error-free operation, or the complete absence of technical issues.

Website content and services are provided subject to the terms applicable to the relevant products and transactions.

Nothing in this section excludes any statutory warranty, consumer right, or legal protection that cannot lawfully be excluded.

17. Limitation of Liability

To the extent permitted by applicable law, Sparkle Glow Jewel will not be responsible for indirect or consequential losses arising from circumstances beyond our reasonable control, including certain third-party service interruptions or external technical failures.

Any liability directly arising from our products, transactions, negligence, contractual obligations, or other conduct will be assessed in accordance with applicable law.

Nothing in these terms limits liability where such limitation is prohibited by law or removes a customer's right to seek an available legal remedy.

Customers should contact us promptly if they experience a problem with an order so that we can review the matter.

18. Indemnification

To the extent permitted by law, you agree not to misuse our website or violate these terms in a manner that causes unlawful harm to Sparkle Glow Jewel or another party.

Where legally appropriate, you may be responsible for losses directly caused by your unlawful conduct, fraud, or infringement of another party's rights.

This clause does not require customers to waive statutory rights or assume responsibility for matters attributable to our own unlawful conduct.

19. Suspension and Termination

We may suspend or restrict access to our website where reasonably necessary to protect customers, prevent fraud, address security risks, comply with legal requirements, or respond to prohibited activities.

Where appropriate and legally required, we will provide relevant information concerning the action taken.

Suspension or termination will not remove rights or obligations that arose before the action, including valid payment, refund, or consumer protection rights.

20. Governing Law and Dispute Resolution

These Terms of Service are governed by the applicable laws of India.

If you have a concern about an order, payment, product, delivery, or service, we encourage you to contact us first so that we can attempt to resolve the matter fairly.

Customers retain the right to approach an appropriate consumer dispute resolution authority or other competent forum where permitted by law.

Any dispute will be handled by a court or competent authority having jurisdiction under applicable Indian law. Nothing in these terms is intended to unlawfully restrict a consumer's choice of forum or statutory remedies.

21. Changes to These Terms

We may revise these Terms of Service to reflect changes to our business, website, products, or legal obligations.

The revised terms will be published on this page, together with an updated effective date when appropriate.

Customers should review this page periodically to remain informed about the terms applicable to their use of our website.

Changes will apply as permitted by law and will not retrospectively remove rights that customers have already acquired.

22. Severability

If any provision of these terms is found to be unlawful, invalid, or unenforceable by a competent authority, that provision will be interpreted or limited to the extent necessary where legally possible.

The remaining provisions will continue to apply to the extent they remain valid and enforceable.

23. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and any other applicable policies published on our website, govern your use of sparkleglowjewel.com.

Where policies address a specific subject, they should be read together with these terms, subject to applicable law.

Nothing in this agreement overrides mandatory consumer rights or other legal protections.

24. Contact Information

If you have any questions about these Terms of Service, your order, our products, or our website, please contact us.

Sparkle Glow Jewel

Website: sparkleglowjewel.com

Email: sparkleglowjewel1@gmail.com

Phone: 7586808757

Address: Village: Pollishree, PO: Shahpur, PS: Bharatpur, District: Murshidabad, PIN: 742301, West Bengal, India.

GSTIN: 19DNOPR7115D1ZN

We appreciate your interest in Sparkle Glow Jewel and thank you for visiting our online jewellery store.

By continuing to use our website or placing an order, you acknowledge that you have read these Terms of Service, subject to your rights under applicable law.